Terms & Conditions wimmy – Malaysia Platform Rules & Policy

By accessing or using the wimmy website at wimmy.pro, the wimmy mobile app, or any services provided by wimmy, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions and all other policies referenced herein, including the Privacy Policy and Responsible Gaming Policy.

These terms take effect from the date you register an account or the date you first use the platform, whichever is earlier. Continued use of the platform after any amendments are published constitutes acceptance of the revised terms.

Wimmy reserves the right to modify these Terms and Conditions at any time without prior notice for minor changes, but will provide at least 7 days' notice for material changes that significantly affect player rights.

To register and use wimmy's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the registration date
• An individual with the legal capacity to enter into a binding agreement
• Not a citizen or resident of any territory where the use of wimmy's services is explicitly prohibited by local law
• Have never been banned or restricted by wimmy previously
• Registering in your own personal capacity and not on behalf of any third party

KYC (Know Your Customer) Process

As part of wimmy's commitment to security and compliance, all players are required to complete the identity verification (KYC) process before making their first withdrawal or when cumulative deposits exceed a set threshold. The KYC process at wimmy is designed to be completed in under 10 minutes and only needs to be done once.

Documents required for KYC include a clear copy of your identity card (MyKad) and a selfie of the player holding the identity card. All submitted documents are stored securely using industry-standard data encryption.

Each player is only permitted to hold one active account at wimmy. Owning or attempting to own multiple accounts is a serious breach of these terms and will result in the closure of all associated accounts and forfeiture of all balances and bonuses.

Account Security Responsibilities

You are solely responsible for keeping your login credentials confidential, including your username and password. wimmy recommends that you:

• Using a strong, unique password that is not used on other platforms
• Enabling two-factor authentication (2FA) in your account settings
• Do not share your login credentials with any other party
• Log out of your account after each session, especially on shared devices
• Report any suspicious activity to wimmy support immediately

All deposits made to a wimmy account must use a payment method supported by the platform and must come from a legitimate funding source. wimmy supports a variety of payment methods including FPX bank transfers, Touch 'n Go eWallet, GrabPay, and several major local banks.

Withdrawal Conditions

• Withdrawals can only be made to an account registered under the same name as the player's wimmy account
• The minimum withdrawal limit is RM 50 and the maximum depends on the player's VIP level
• KYC must be completed before your first withdrawal can be processed
• Withdrawals are processed within 15–30 minutes for most payment methods
• Wimmy reserves the right to request additional supporting documents for withdrawals exceeding certain limits

Wimmy reserves the right to temporarily hold withdrawals for anti-money laundering (AML) verification purposes or if there are signs of suspicious activity. In such cases, our team will contact the player within 24 hours for further information.

All bonuses, promotions, and special offers provided by wimmy are subject to specific terms and conditions that will be stated on each offer. General bonus terms are as follows:

Wagering Requirement

All first deposit bonuses, reload bonuses, and welcome bonuses have wagering requirements that must be met before any winnings derived from those bonuses can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount — for example, a 30x requirement means you need to wager 30 times the value of the bonus received.

• Bonuses cannot be withdrawn directly – only winnings generated after meeting the wagering requirements are eligible for withdrawal
• Only selected games qualify towards bonus wagering requirements – check the details of each promotion
• Unused bonuses will expire automatically once the validity period ends
• Wimmy reserves the right to void bonuses if there is evidence of promotional system abuse
• Each player is entitled to claim one welcome offer only

All games available at wimmy use a Random Number Generator (RNG) that has been independently verified to ensure genuine fairness and randomness. The outcome of all games is final and cannot be disputed except in cases of obvious technical error.

Errors & Technical Malfunctions

In the event of a technical malfunction, server issue, or any error affecting the integrity of a game, wimmy reserves the right to void the affected bets and return the bet amount to the player's balance. No additional compensation will be provided for technical disruptions beyond wimmy's control.

• Confirmed bets cannot be cancelled except through the Cash Out feature (if available)
• Any attempt to exploit bugs or system vulnerabilities will result in immediate account closure
• The use of bots, automated software, or any tool that provides an unfair advantage is strictly prohibited

The following activities are strictly prohibited on the wimmy platform and will result in disciplinary action including account closure and forfeiture of balance:

• Fraud & Forgery: Providing false information during registration or KYC
• Collusion: Colluding with other players to manipulate game outcomes
• Money Laundering: Using the platform for money laundering or other illegal activities
• Bonus Abuse: Attempting to exploit the bonus system through multiple account registrations or other circumvention methods
• Use of Illegal Software: Using bots, auto-clickers, or any software that provides an unfair advantage
• Unauthorised Chargeback: Filing unauthorised chargebacks or payment disputes with your bank or payment provider

Wimmy reserves the right to suspend or close any player account without prior notice if there is evidence of a breach of these Terms and Conditions, fraudulent activity, or any other reason deemed appropriate by wimmy at its sole discretion.

Voluntary Closure by Player

If you wish to close your account for personal reasons, including responsible gaming, you may contact the wimmy support team via Live Chat. Accounts closed at a player's request for self-exclusion purposes cannot be reopened within the agreed period. Any balance remaining in a voluntarily closed account will be returned once all pending withdrawals have been processed.

Wimmy takes your data security seriously. Our platform uses 256-bit SSL encryption for all data transmissions and stores sensitive information using industry-standard encryption methods. Your personal information is managed in accordance with wimmy's Privacy Policy, available at Privacy Policy page us.

By using the wimmy platform, you consent to the processing of your personal information as outlined in the Privacy Policy for the purposes of platform operations, legal compliance, and service improvement.

The wimmy platform is provided "as is" without any express or implied warranties. wimmy does not guarantee that the platform will operate without interruption or error at all times. We continuously strive to maintain uptime above 99.9%, though occasional disruptions due to maintenance or factors beyond our control may occur.

Wimmy's liability in any case shall not exceed the net deposit amount you have made in the 30 days prior to the liability claim arising. wimmy is not responsible for any indirect losses, loss of profits, or third-party damages.

Wimmy is fully committed to the principles of responsible gaming. Our platform provides tools that allow players to manage their own playing habits, including deposit limits, loss limits, session time limits, and self-exclusion options.

If you feel that your gaming habits are beginning to affect your daily life or the lives of those close to you, we strongly encourage you to use the available self-control features or contact our support team for assistance. More information on responsible gaming is available at Responsible Gaming page us.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of the wimmy platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly from the wimmy platform or app
• Support Email: [email protected] (reply within 24 hours)
• FAQ: Visit FAQ page us for instant answers to frequently asked questions

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these terms that cannot be resolved by mutual agreement between both parties will be referred to arbitration in accordance with the prescribed procedures.